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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify contracts due for renewal
   • Access computer generated reports to determine policies due for renewal
   • Identify contracts requiring further investigation prior to invitation to renew, and assess appropriately against organisational operating protocols
   • Refer contracts requiring further investigation to appropriate personnel for resolution
2. Advise renewal terms of insurance to the insured
   • Issue notices and information required by legislation and codes of practice to insured parties within required timeframes and according to operating procedures
   • Advise customer on any disclosures that need to be made, noting any privacy considerations
   • Action errors and changes required to database records as a result of non-delivery of renewal advice according to organisational operating procedures
3. Finalise renewal terms
   • Finalise terms of renewal according to operating procedures and specified criteria
   • Complete all relevant documentation promptly according to operating procedures
   • Carry out customer follow up as required and action enquiries according to organisational guidelines

Performance Evidence

Evidence of the ability to:

issue renewal advice accurately and effectively following organisational policy and procedures, codes of practice and legislative requirements

enter data in organisational systems and complete workplace documentation, ensuring accuracy and attention to detail.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify relevant industry legislation as it applies to insurance renewals

explain the wording of industry sector insurance policies in terms of the organisation and departmental policy, procedures and authorities

identify and describe the organisation’s insurance products available to customers

explain how information technology and communication systems are used in processing insurance renewals

outline the relevant industry sector compliance requirements

explain the term 'duty of disclosure’

outline principles of privacy policy when dealing with customers.

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